Shipping Policy

At J and P Chitay LLC, we want your order to reach you quickly and safely. Here's everything you need to know about how we handle shipping.

Order Processing Time

Once your order is placed, we typically process it within 2–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time

After processing, most orders arrive within 3–5 business days, depending on your location. In total, you can expect delivery within 5–8 business days from the date you place your order.

Shipping Destinations

We currently ship to all addresses within the United States. Delivery times may vary slightly depending on your specific location.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery address. Any applicable shipping promotions or free shipping thresholds will be clearly displayed before you complete your purchase.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Delays

While we do our best to meet estimated delivery times, occasional delays can happen due to weather, carrier issues, high order volume, or other circumstances beyond our control. We appreciate your patience and will keep you updated if any delays occur.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to correct it before shipment.

Lost or Missing Packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbors or your local carrier first. If it's still missing after 48 hours, reach out to our support team and we'll help investigate and resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund promptly.

Questions About Your Order?

Our team is happy to help with any shipping questions or concerns. Feel free to reach out anytime.

Business Name: J and P  Chitay LLC
Address: 17 Pink St, Hackensack, NJ 07601, United States
Email:info@jandpchitayllc.com
Phone: +1-201-921-8961
Business Hours: Mon–Fri: 7 AM–7 PM | Sat–Sun: Closed PM EST(GMT-5)