Refund and Returns Policy
At J and P Chitay LLC, your satisfaction is important to us. If something's not quite right with your order, we'll make the process of fixing it as simple as possible.
Return Window
You have 30 days from the date of delivery to return an item. To qualify, products must be unused, unopened, and in their original packaging.
No Restocking Fees
We won't charge you extra to return something. All eligible returns are processed free of restocking fees.
Items That Can't Be Returned
Custom-made or special-order items, final sale/clearance products, and anything that's been used or installed are not eligible for return, unless the item is defective.
Exchanges
Want a different size, color, or style? We accept exchanges within the same 30-day window. Just follow the return steps below and let us know you'd prefer an exchange instead of a refund — once we receive your original item, we'll send out your replacement.
Steps to Return an Item
- Reach out to us by email at contact@jandpchitayllc.com or by phone at +1 765-832-6003 within 30 days of delivery. Include your order number and reason for the return.
- We'll send you a return authorization and prepaid shipping label via email.
- Print the label at home or at a nearby shipping location.
- Repack the item securely, keeping it unused and in resalable condition, and attach the return label to the box.
- Drop it off at the designated carrier location. Note: return shipping costs are covered by the customer, unless the item arrived damaged, defective, or was the wrong product.
- We'll confirm once it's received — after inspecting your returned item, we'll email you to confirm your return has been approved.
Damaged or Defective Products
Received something damaged or defective? Contact us within 48 hours of delivery and include photos of both the item and its packaging. We'll take care of a replacement or refund at no additional cost.
Refund Timeline
Once we've received and approved your return, your refund will be issued to your original payment method within 10 business days — no restocking fees deducted.
Cancelling an Order
Changed your mind before it ships? Orders can be cancelled at no charge as long as they haven't entered processing yet. Since we typically begin processing within 2–3 business days, reach out as soon as possible with your order number so we can try to stop it in time. If your order has already shipped, it can't be cancelled — but you're welcome to return it once it arrives, following the steps above.
Have Questions?
Our support team is always happy to help with returns, refunds, or cancellations. Feel free to reach out anytime through our Contact Us page.
Business Name: J and P Chitay LLC
Address: 17 Pink St, Hackensack, NJ 07601, United States
Email:info@jandpchitayllc.com
Phone: +1-201-921-8961
Business Hours: Mon–Fri: 7 AM–7 PM | Sat–Sun: Closed PM EST(GMT-5)